FAQ

The Info You’re After

WHAT ARE THE PAYMENT OPTIONS?

We use Paypal for all payment transactions. If you do not have a Paypal that's okay you will be able to check out as a guest on paypal using your credit or debit card

HOW LONG WILL IT TAKE UNTIL I GET MY ORDER?

All orders have a maximum of 5 weeks make time before the order is shipped. Your order may be  completed and shipped out sooner but its always best expect the longest turn around time and if it comes sooner then even better

DO YOU DO PAYMENT PLANS?

Yes we do, we are closed for payment plans for the rest of 2019 but you can purchase a plan for 2020 if you head to the payment plan listing in our shop.

WHERE CAN I SEE COLOUR CHARTS?

You can find all of our colour charts on our charts instagram page. www.instagram.com/cutienugnugcharts.

WHAT IS YOUR RETURN POLICY?

As our dolls are handmade and custom we do not allow returns unless the doll is damaged in transit or in the unfortunate event there is a mistake with the order or making of the item.
To claim a refund please email me to amy@cutienugnug.com within 14 days of receiving the item explaining the situation and reason you would like to return. 
Returns and refunds will not be accepted because you are un happy with the chosen colour choices whether custom or surprise.

HOW WILL MY ORDER BE SHIPPED?

For main dolls your order if posting in the UK will be shipped first class signed for in a box.

For decorations they go in either a box or parcel bag 2nd class signed for.
If you're ordering from outside the UK your order will be shipped via royal mail international tracked mail.

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